About Shane Hollenback: For Borrowers
The Veracity Team of Academy Mortgage was created to offer financing solutions to meet the demand of our rapidly changing market. Our single job is to transform the dream of homeownership into reality, and our group brings over 40 years of knowledge and experience in mortgage lending.
We are truly passionate about our profession, and the result is that nearly 100% of our business is by referral from satisfied clients, trusted financial advisors and the most experienced Realtors in the Valley. And you can rest assured that you are entrusting your home financing with those who rank amongst the most highly qualified and ethical in the lending industry, as Shane, Alberto, and Terri have achieved the elite CMPS Certification.
Our mission is to carefully guide you through the entire home loan process, so that you feel confident, as you make choices about the many options available for your financing strategy. With many years and a wide range of experience in the mortgage industry, our dedicated team stands ready to assist you each and every step of the way.
About Shane Hollenback: For Real Estate Professionals
The Veracity Team was created by Shane, Alberto, and Terri to encompass a team concept and be a real resource for our Realtor® partners. We understand that everyone has different working styles and needs from their lending partner. Knowing this, Veracity focuses on operating our business in such a way that we can be many things to many partners.
First and foremost, we are relationship people. We really like working with our partners and our prospects face to face, but not everyone works the same way, so we try to accommodate everyone in individual ways.
A couple of ways we achieve this is through smart uses of technology and communication.
- One single phone number rings Shane and Alberto’s mobile phones and desk phones. This insures that you are able to get a hold of us when you need us. If we are tied up and miss the call, the voicemail broadcasts to all of our numbers and also emails us instantaneously.
- Automated Loan Status sends an email out to all parties of the transaction every time major items are completed within your buyer’s loan. Agents, transaction coordinators, and title are all on the same page and never feel out of the loop.
- We each carry a Blackberry. This insures that whether you need to contact us by phone or email, you will be able to reach us.
- We each carry a TabletPC, so if you need an LSR quickly, we can have it signed and emailed or faxed within minutes.
- Weekly updates on the happenings in the lending industry. This is very important in today’s environment and keeps you in the loop as to what’s going on in our industry. Where rates are headed, what special programs are coming down the pipe, etc… Knowledge is power and we want you to be well informed.
- Our website was designed to be a quick resource for your prospective buyers. Most importantly, we have a secure encrypted loan application that a prospect can fill in on their own time and get prequalified. This is especially valuable for the prospects that cannot coordinate a time, or don’t want to meet in person, with the lender, but still want to proceed with shopping for a home. As soon as a prospect starts an application, we are alerted by text and email, so that we can follow up with them and get their prequalification started immediately.
Contact Shane at the veracity team: [email protected]